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Understanding Scores and Adjusted Scores - Best practice for Due Diligence surveys

Klappir’s survey scoring system is designed for comparability, transparency, and flexibility when assessing risk in your value chain. This article explains how scores are calculated, what can and cannot be changed, and when Adjusted Scores can be used.

Updated over 3 weeks ago

In the Klappir Due Diligence process organizations send surveys to assess risks in their value chain. Scoring is an essential tool for risk-assessment to get the information they need to evaluate whether to cease, prevent and/or mitigate the risks across entire value chains.

The Default Score: Objective and Comparable

The Default Score is Klappir’s system-defined score. It is calculated automatically using predefined scoring rules and applies equally to all respondents using the same template.

  • All questions have equal weight

  • Scoring rules are fixed and not editable

  • The score is calculated the same way for everyone

  • Enables fair comparison across suppliers and over time aligned with International guidance and regulations

The Default Score ensures transparency and comparability across the Klappir ecosystem. Scores should only be compared when the same survey template is used. Comparing scores across different templates (e.g. VSME vs Supplier Assessment) is not recommended.



Adjusted Scores: Contextual and Intentional

The Adjusted Score provides an additional view of your value chain’s performance based on your organization’s specific risk tolerance. It allows you to manually adjust individual question scores after a survey has been completed.

  • Used to reflect internal priorities, risk tolerance, or policies

  • Only selected questions need to be adjusted

  • All other questions automatically inherit the Default Score

The Default Score always remains visible. The Adjusted Score is an additional tool designed to support data-driven decision-making in due diligence applied to your risk tolerance and what matters most to your organization.

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Custom Surveys and Scoring

Klappir also offers custom customer surveys and scoring as a paid service.


Why use custom survey?

  • Internal policies or codes of conduct requiring different focus areas

  • Compare yourself or your suppliers year-to-year according to industry or company specific bencharks (e.g. shipping, energy, food, finance)


​Note: Custom surveys and scoring add flexibility, but also complexity. If requirements are not clearly defined, customization can reduce transparency and make results harder to interpret or compare. When in doubt, start with a standard template and move to customization only when a clear business, regulatory, or strategic need exists.
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To learn more, please contact [email protected]

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