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How to request the private data connection included in my Impact Plan?

Private connections, or individual connections, are dedicated one-to-one data connections between a specific customer’s internal system (ERP, data lake, etc.) and the Klappir Platform. One private connection is included in the Impact subscription

Updated over 3 weeks ago


Setting up a private data connection

  • Setting up private connections is discussed during your strategic meeting with the Customer Success team to best support you in choosing private connections strategically to support your needs.

    • Meeting preparation checklist:

      1. Identify your source system technical specifications, i.e. a BC ERP system, data warehouse etc.

      2. Think about whether you will integrate using internal IT capabilities or third-party support

      3. What data type do you want streaming into your system? District heating, fuel data, electricity data etc.

      4. How often?

  • Once the scope of the private connection is defined, Customer Success hands over to the Integration Team that will guide you throughout the connection set-up, its integration, implementation and maintenance.
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Ongoing support service

Once the data connection is up and running, the Klappir continues to provide technical support to maintain data quality and reliability:

  • Regular monitoring of data streams and delivery status, reporting back to customer unknown products in the data.

  • Repairing broken connections and handling missing or malformed data

  • The service does not include ongoing data enrichment or mapping service.

  • Additional database connections are subject to additional fees

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